Shipping and delivery terms

The Ministry of Chocolate Australia Pty Ltd currently deliver Australia wide. COVID19 has affected deliveries in such as way that we CANNOT guarantee overnight services, even for express parcels.

The Ministry of Chocolate utilises refrigerated courier services for Victorian deliveries (some regional areas excluded) to ensure the integrity of the product is intact throughout the supply chain. These couriers do not have a ‘return to depot’ process if no one is available to accept delivery.  If you anticipate that no one will be present to sign for goods, consider arranging delivery to a business or other address. We are unable to take responsibility for loss, damage or theft that occurs after delivery is completed.

All areas that our refrigerated couriers are unable to deliver to, are sent via the Australia Post network. We always utilise the express network, in order to keep transit times to a minimum.  However, this the express service guarantee is currently suspended and we are unable to guarantee overnight delivery.

Orders are shipped on business days. We attempt to avoid our products being in transit over weekends where possible, to avoid unnecessary time in transit, which may compromise product quality.

The Ministry of Chocolate is unable to accept responsibility for delays on the part of courier services and shipping companies.

The Ministry of Chocolate is unable to deliver to PO Boxes.

Shipping times may vary during peak gifting seasons, Christmas and Easter.

Some fragile products are only available for local Victorian delivery or pickup.

Shipping Fees

Flat rates apply depending on the delivery state:

VIC: $15. Free shipping applies for orders over $80.

NSW, TAS, ACT, SA: $25. Free shipping applies for orders over $100

QLD, WA, NT: $35.  Free shipping applies for orders over $100

 

Local Pickup from Croydon

As an alternative to paying for delivery, we offer free in store pick up for website orders. This is available from our Croydon store. Upon placement of your order for pick up, we will be in contact with you when your order is ready for collection. Our hours of operation for collections are 8-4pm Monday to Friday.  We are closed on Saturdays, Sundays and public holidays. Take this into consideration when ordering.  In some circumstances, products available on our website may have run out in store.  If this is the case, we will advise you and offer a replacement item, however if this is unsuitable a refund will be given.

Returns policy

The Ministry of Chocolate Pty Ltd cannot exchange or refund goods due to the perishable nature of chocolate, so please order carefully.

Where an order is damaged during delivery, we undertake to replace any product delivered to you that is faulty or is in a damaged condition.  If you wish to return a faulty or damaged product, you must notify us within 24 hours upon receiving the goods.

If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.

Payment options

All web orders are submitted on prepaid terms.

We currently accept payments for online sales via PayPal and Stripe.  We do not store your credit card details in our database, they are instead stored with the payment gateway provider.

We are able to accept credit card payments by phone or email if you would prefer not to transact online.  Please call or email us with your order in order to transact this way.

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Our webstore is open!

Our Factory outlet is open Monday to Thursday 8-4pm

Please note: we are NOT despatching every day - if buying gifts, plan ahead and allow a few extra days, so we can deliver in time.

Australia wide delivery available, or pickup from our factory outlet!

Now more than ever, your local small business needs your support. If you lose your local, you also risk losing those businesses who supply your local.
Stay safe and eat chocolate x

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