Shipping and delivery terms

The Ministry of Chocolate Australia Pty Ltd currently deliver Australia wide. COVID19 has affected deliveries in such as way that we cannot guarantee overnight services, even for express parcels.

The Ministry of Chocolate utilises couriers on a ‘signature on delivery’ basis. If no one is present to sign for goods on arrival, the package will be rerouted to the nearest post office to be collected at the recipient’s convenience. We are unable to deliver to PO box addresses. We thank you in advance for your understanding of this policy.  If you elect to have goods ‘left in a safe place’ we are unable to take responsibility for loss or theft that occurs under these circumstances.

We cannot guarantee product quality if goods are held for a period of time in a Post Office or delivery depot. If you anticipate that no one will be present to sign for goods, consider arranging delivery to a business or other address.

Orders are shipped on business days. We attempt to avoid our products being in transit over weekends where possible, to avoid unnecessary time in transit, which may compromise product quality.

The Ministry of Chocolate is unable to accept responsibility for delays on the part of courier services and shipping companies.

To ensure our products arrive in optimal condition, parcels will not be dispatched if the temperature is above 30 degrees C in Melbourne.  We will contact you by phone or email if we anticipate that your order will be delayed due to hot weather.

The Ministry of Chocolate is unable to deliver to PO Boxes as goods must be signed for upon delivery.

The Ministry of Chocolate is not responsible and will not offer refunds if goods are damaged or melted after the first delivery attempt has been made.

Shipping times may vary during the holiday season, Christmas and Easter.

All orders are dispatched in special packaging to ensure quality. Fragile items such as chocolate stilettos, some Easter eggs and other moulded products are only available for local delivery.

Shipping Fees

Flat rates apply depending on the delivery state:

VIC: $15. Free shipping applies for orders over $50 – promotion ends 30/9/20.

NSW, TAS, ACT, SA: $25. Free shipping applies for orders over $100

QLD, WA, NT: $35.  Free shipping applies for orders over $100

We only send via express service to ensure our product arrives in the exceptional condition that it left us. This does mean a higher postage cost, which we unfrotunately are unable to absorb.

Local Pickup from Croydon

As an alternative to paying for delivery, we offer free in store pick up for website orders. This is available from our Croydon store only. Upon placement of your order for pick up, we will be in contact with you when your order is ready for collection. Our hours of operation for collections are 8-4pm Monday to Friday.  We are closed on Saturdays, Sundays and public holidays. Take this into consideration when ordering.  In some circumstances, products available on our website may have run out in store.  If this is the case, we will advise you and offer a replacement item, however if this is unsuitable a refund will be given.

Returns policy

The Ministry of Chocolate Pty Ltd cannot exchange or refund goods due to the perishable nature of chocolate, so please order carefully.

Where an order is damaged during delivery, we undertake to replace any product delivered to you that is faulty or is in a damaged condition.  If you wish to return a faulty or damaged product, you must notify us within 24 hours upon receiving the goods.

If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.

Payment options

All web orders are submitted on prepaid terms.

We currently accept payments for online sales via PayPal and Stripe.  We do not store your credit card details in our database, they are instead stored with the payment gateway provider.

We are able to accept credit card payments by phone or email if you would prefer not to transact online.  Please call or email us with your order in order to transact this way.

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Our webstore is open!

Our Factory outlet is open Monday to Thursday 8-4pm

Please note: we are NOT despatching every day - if buying gifts, plan ahead and allow a few extra days, so we can deliver in time.

Australia wide delivery available, or pickup from our factory outlet!

Now more than ever, your local small business needs your support. If you lose your local, you also risk losing those businesses who supply your local.
Stay safe and eat chocolate x

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